Terms and Conditions

Returns Policy
Saints Superstore want you to be happy with your purchase. If you are not completely satisfied with a product you can return it to us within 14 days of purchase. The item must be unused with its original packaging where possible and must be in a re-saleable condition; this includes no writing or instructions on the packaging. All SALE items can only be exchanged for similar items or vouchers. 

N.B Due to health and safety regulations we are unable to accept returns for any items of food or beverage.
We may accept returns after 14 days, but only at our discretion. In such an instance, credit may not be 100% of the value of the item, due to the cost of restocking. To make a return, please seal the item in the original packaging where possible and return to Saints at the following address:-.
Web Store Dept, Totally Wicked Stadium, McManus Drive, St Helens, Merseyside. WA9 3AL.

When doing so however, please email shop@saintssuperstore.com with your personal details, the reason for return, product code, quantity and your receipt/invoice number if applicable or details of the date of purchase.
DVDs, CDs,  Software, Books, Magazines and Underwear cannot be resold if the packaging is opened. You cannot therefore return one of these items once the packaging has been opened unless it is faulty or damaged.

Personalised Shirts cannot be exchanged unless the item is faulty. If you are unsure of your correct shirt size please do not proceed with Personalisation. Saints Superstore cannot accept resposibility should a player leave the club or change squad number.  
Returning goods bought as special offers
If you return a single item bought as part of a multi buy discount offer (e.g. buy 2 for 30) you will be refunded the full price of that item, less the total discount given in the offer, if you return all items purchased with the multi buy discount, you will be refunded with the full multi-buy value. For combination purchases e.g. 'buy one get one free' or 'get the lowest item free', you must return any free items or vouchers back for us to process a refund.
Damaged items
Damaged items must be reported to us within 3 days of purchase or receipt of delivery.
Shortages must be reported to us within 3 days of purchase or receipt of delivery.
Once goods have been returned to Saints, a credit will be raised against your credit/debit card.
Please be aware that this process may take up to 5 working days from receipt of the goods.
Next Day Delivery
If you require Next Day delivery you are advised to place your order before 12 noon Monday to Thursday. Orders placed on Friday through to Sunday will only be dealt with on Mondays.

If an order has not been dispatched, it may be possible to cancel the order, however, should the order have already been processed it will not be possible to stop the goods being delivered. If this is the case, simply return the goods to Saints, once the goods have been received by you.
Statutory Rights
Your statutory rights are not affected by our returns policy.