Frequently Asked Questions


When is the web store department open?

Saintssuperstore store orders are typically picked during office hours 9am-5pm Monday to Thursday, and 9am-Noon on Fridays.

n.b. Stock ordered after Lunch on Friday and over the weekend will be pulled on Monday morning, or on the next working day in the case of Bank Holidays Weekends.

How do I use search?
Simply type a relevant word for the product you are searching for in the product search box located in the top right corner of the screen. The website will then show all products related to the search word you have entered.

Which credit/debit cards do you accept?
We accept:
    Visa Debit

When will my credit/debit card be charged?
Payment will be taken at the time of order to process the order. Pre-ordered items will also be charged for at the point of order and your goods will be dispatched at the earliest opportunity following delivery of goods. If the product you order is unavailable for any reason you will be refunded the value back. Please allow 5-7 working days for funds to go back into your account.

What do I do if my transaction won't go through at checkout?
When entering your card details please ensure the cardholder address matches the billing address otherwise the transaction will not be able to be completed.
To ensure complete security when you shop online with Saints Superstore we now operate 3D Secure - a debit and credit card authentication process in partnership with your card issuer. If you have previously purchased online using 3D Secure, simply enter your 3D Secure password to complete your purchase. If this is the first time you have used 3D Secure payment online, you will be asked to complete a few simple questions to complete your registration and your purchase. Once your details have been verified, your order will be completed and you will return to the confirmation page on the Saints Superstore website.

Can I place an order over the phone?

Orders can be placed over the phone by contacting the superstore on 01744 455075. The Superstore is open from 9am-5pm Monday to Friday, and 10am-4pm Saturday. Shop hours will be extended during Christmas and for Match Nights and at Kit Launches.

Shop hours may be subject to change by management at short notice.

Please be patient when calling us, as we do experience higher call numbers on Match Nights and at busier Xmas trading times. Generally after Noon midweek are quieter.

How do I contact the Web Store Department?
You can contact the Web store department by email at

Please have relevant order numbers at hand should you have a query regarding your order.